Frequently Asked Questions
Everything you need to know about bringing Somerset House quality into your home.
What is the typical shipping timeframe for furniture items?
Most of our standard furniture pieces are processed within 3-5 business days. Delivery typically takes 7-14 business days depending on your location and the size of the item.
Do you offer White Glove Delivery services?
Yes, we offer White Glove Delivery for an additional fee. This service includes room-of-choice placement, assembly, and the removal of all packaging materials.
What is your return policy for home decor?
We accept returns on most home decor items within 30 days of delivery. Items must be in their original packaging and unused condition to qualify for a full refund.
Are your wood products sustainably sourced?
At Somerset House, we prioritize sustainability. Our wooden furniture is crafted using FSC-certified timber and eco-friendly finishes to ensure environmental responsibility.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal where you can monitor your shipment in real-time.
Do you provide fabric swatches for upholstered seating?
Absolutely. You can request up to five complimentary fabric swatches through our 'Swatch Request' page to help you choose the perfect texture and color for your space.